FOR GENERAL INQUIRIES / POLICY AMENDMENTS:
Physical Address: Second floor, Suite 201, 44 Mostert str, South Africa
Postal Address: PO Box 19739, Nelspruit, South Africa, 1200
Office Contact no: 0861 342850
Email Address: firstname.lastname@example.org
Home & Roadside Assist: 0861 77 8889 or 083 789 9955
Notify the Police in case of theft or vehicle accidents. This must be done within 48 hours of becoming aware of the incident. They will provide you with a police reference (case number), which we’ll need to process your claim.
2. Notify MRA Quantumsure
Contact us at 0861 342850 within 48 hours after the event to report the loss or damage. A dedicated claims specialist will assist you with the claims process and forward you the applicable claim form.
3. Submit a Claim Form
Complete the required claim form and send to email@example.com.
Should it ever happen that you feel dissatisfied with the advice or service you got from us, we will do everything to resolve the issue in a fair, timely and efficient manner.
CONTACT DETAILS OF THE FAIS OMBUD:
PO Box 74571
Lynnwood Ridge, 0040
Telephone number (012) 762 5000 / (012) 470 9080
Fax number (012) 3483447
COMPLAINTS AGAINST THE INSURER
If you would like to complain about the advice or service you got from the Insurer, we will provide you with the contact details of their Complaints Department. The same procedure applies.If they don’t resolve the matter to your satisfaction, you may refer the matter to the FAIS OMBUD.
If the complaint has reference to the payment of a claim and the insurer’s interpretation of their policy wording, then you must refer the complaint to the SHORT-TERM INSURANCE OMBUD.
CONTACT DETAILS OF THE SHORT-TERM INSURANCE OMBUD:
PO Box 32334
Telephone number (011) 726 8900
Fax number (011) 726 5501
1. Notify the Police
Three easy steps…